1. Who Can Use This Website
- You must be 18+ years old
- You must follow Pakistani laws
- You must provide accurate information
2. About Our Products
Our product descriptions are informational only. They are NOT medical advice or treatment claims.
Before using any product:
- Do a patch test (try on small area first)
- Stop if you get irritation or allergic reaction
- Consult a doctor if concerned
- Read ingredient lists
We are NOT responsible for:
- Allergic reactions or skin sensitivity
- Results from improper use
- Medical conditions caused by product use
You use products at your own risk. But you can still return them within 30 days if they don’t work for you.
3. Ordering & Payment
How to order:
- Add items to cart
- Provide delivery address
- Choose payment method
- Confirm purchase
Order is confirmed when you get our email confirmation.
Payment methods: JazzCash, EasyPaisa, bank transfer, COD
All prices in PKR. Prices may change anytime.
4. Your Account
You are responsible for:
- Keeping your password safe
- All activity under your account
- Telling us if someone accesses it
If your account is compromised, email us immediately: support@velvettouch.pk
5. What You Can't Do
❌ Post fake reviews or ratings
❌ Use stolen payment methods
❌ Hack our website
❌ Copy our photos/content without permission
❌ Harass our staff or other customers
❌ Violate Pakistani laws
Violation = Account ban & possible legal action
6. Reviews
Your reviews must be:
- Honest and truthful
- Based on actual experience
- Respectful and appropriate
- NOT fake or paid
We may edit reviews for clarity or remove inappropriate ones.
7. Liability
We are NOT responsible for:
- Product results not matching expectations
- Website downtime or errors
- Third-party links on our site
- Product damages beyond our control
Only 7 days money back guarantee
8. Dispute Resolution
If you have a problem:
If not resolved, contact us via WhatsApp: +92 314 8635044 for escalation. These Terms follow Pakistani law and Lahore courts have jurisdiction.
9. Changes to Terms
We may update these Terms anytime. Updated version posted on website. Your continued use = acceptance of new Terms.
10. Contact Us
By using Velvet Touch, you agree to these Terms.
