Shipping
Areas: Nationwide Pakistan (all cities, towns, villages)
- Orders before 2 PM: Same day
- Orders after 2 PM: Next day
- Weekends/holidays: Next business day
Delivery Time: 2-4 business days after shipment
Shipping Cost:
- Home Delivery: FREE
- Express delivery: 300+ PKR
Logistics Partners: TCS, and M&P
Tracking: You’ll get tracking number via email/SMS
Return Policy
7-Day Money-Back Guarantee
You can return any product within 30 days of delivery if:
- Unopened/sealed
- You changed your mind
- Product doesn’t work for you
- Item is damaged or defective
- Wrong item was sent
How to Return
- Email us: support@velvettouch.pk
- Include: Order #, reason, photos (if damaged)
- We approve within 24 hours
- Ship product back to us
- Refund processed 5-10 days after we receive it
Refund Amount
- Unopened item: 100% refund
- Damaged in shipping: 100% + return shipping
- Wrong item sent: 100% + return shipping
- Your return shipping cost: You pay (unless our fault)
Refunds go back to your original payment method.
Items You Can't Return
- Items completely used up
- Items opened & used (unless defective)
- Items without receipt/order confirmation
- Items returned after 30 days
Damaged or Wrong Item?
Report within 7 days with photo. We’ll send replacement or refund immediately (no return needed).
Contact Us
Response time: 24 hours
